Shipping & Delivery

Where do we deliver?

Toysrus.com.sg delivers only within Singapore.

Our Couriers

Toys"R"Us Singapore uses Ninja Van to ensure your delivery is fast and affordable.

Shipping Fees (For online purchase)

Shipping Fee is calculated based on the order amount (Nett).

Shipping fees are shown in your cart once you have logged into your Toysrus.com.sg account. First time shoppers will need to create an account with toysrus.com.sg first and provide your delivery address.

Free Delivery will be offered if the total nett purchase of a single transaction meets $80.00 for any online order.

*No min spend for in-store purchase, however, there will be a $35 charge per location.

• For orders containing only Digital Gift Card(s), standard delivery cost is FREE.
• The Digital Gift Card will be delivered to the email you provided, please contact us if you cannot receive the Digital Gift Card.
• A scheduled delivery date of Digital Gift Card up to a year from the date of purchase can be selected. The email which contains the Digital Gift Card details will be sent to the designated receiver only at the scheduled delivery date.
• If your cart contains both Digital Gift Card(s) and other physical products, shipping costs will still be applied to physical products only.

Estimated Delivery Times

You will typically receive your order between 5 - 7 business days. No deliveries will be made on Sundays and Public Holidays.

Orders are typically packed and dispatched to our couriers within 2 business days after payment is confirmed. Our agreement with our couriers is to deliver the items within an additional 2-3 days on average. We will always do our best to deliver within the estimated timeframes but please note that Estimated Delivery Times are estimates only and are not guaranteed.

Do expect longer than usual delivery times during new launches, flash sale events (e.g LEGO Sale, 11.11, 12.12) and Christmas season. 

PO Boxes, Parcel Lockers & Post Offices

Toys"R"Us Singapore is unable to deliver PO Boxes, Parcel Lockers or Post Offices.

Receiving Your Order

All orders must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.

What if no one is available to sign for the delivery?

If you are not home to accept delivery our couriers will leave an attempted delivery slip behind. Different couriers will manage the subsequent delivery differently. It will usually be in the following depending on the courier used:

• Arrange re-delivery of order within 7 working days
• Only 2 re-delivery attempts will be made

Lost/Stolen Parcels

Toys"R"Us is not liable for any lost or stolen parcels during delivery. For disputes, kindly contract Ninja Van at +65 6602 8271 or email support_sg@ninjavan.co 

Tracking You Order

You will receive an email with a tracking ID once your parcel have been collected by Ninja Van. You may check on your delivery status here: https://www.ninjavan.co/en-sg/tracking 

Should you face any delivery issues (No status movements, redelivery, missing parcels etc.) and need a quick resolution, you may contact Ninja Van Customer Service hotline directly at : 

+65 6602 8271

support_sg@ninjavan.co

Click and Collect

Click & Collect is a whole new shopping experience defined by you! Providing you with a more convenient way to purchase online and collect at a Toys"R"Us store of your choice! You'll be spoiled for choice! Larger range of toys, exclusive product range, accessibility of pick-up points and no additional cost for delivery!

1. Shop online

2. Choose your preferred store

3. Get notified via SMS/Email when your order is ready for collection

4. Collect in stores

*We will let you know when your order is ready for collection within 48hrs. You will receive an email notification when your order is packed and ready for collection. Kindly produce your email upon collection.